Terms & Conditions
Terms and Conditions apply to course bookings. Please note in particular our cancellation policy, including our need for a set period of notice in order to avoid cancellation charges being applied.
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Training Centre Costs
This covers your presence as a residential delegate at the training centre and use of the centre’s facilities during the course and includes 24-hour full board for four days from Monday to Thursday, and 12-hour half board for one day on Friday. The centre provides single en suite accommodation, breakfast from Tuesday to Friday inclusive, lunch from Monday to Friday inclusive, dinner from Monday to Thursday inclusive, and regular refreshment breaks throughout the week. The training centre costs also include the hire and use of training grounds throughout the week, conference facilities, and access to related equipment and leisure facilities for the duration of the course.
This covers your attendance as a delegate on FTS’s training course and participation in all the organised training activities and instruction. The fees includes attendance at all lectures (theory and practical), access to training aids and other relevant training materials including the Aide-Mémoire, on-site instructor support throughout the course, loan of relevant equipment, continual assessment and certification. Centurion also coordinates the training and booking of accommodation centrally, including registration and all other administration.
FTS is a VAT-registered company, and invoices are subject to the addition of Value Added Tax at the rate of 17.5% in accordance with UK law.
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Provisional telephone bookings can be held for seven days pending written confirmation. Course bookings not confirmed in writing cannot be guaranteed. At the point of reservation, FTS will send you the course Joining Forms, which include a Registration Form and Invoice Proforma. These must be completed and returned before your place can be secured.
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Upon the return of the completed Registration Form, FTS may at its discretion request a 50% deposit.
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The balance of your course fees is payable 14 days prior to the commencement of your course.
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Good time keeping is essential and delegates are expected to attend the whole course. If a delegate fails to attend any part of a course they may be considered as not having completed the course and therefore may not receive the appropriate certification. Centurion reserves the right to refuse to admit late arrivals to a booked course.
The following applies to all course bookings:
- If an entire course is cancelled by a client giving less than 3 weeks notice: 100% of total course costs remain payable.
- Individual cancellations received giving more than 8 days notice: Booking cancelled – deposit refunded.
- Cancellation received giving less than 7 working days before course due to commence: Full (100%) course costs due, including any deposit retained.
- No Shows / No Notice
Full (100%) course costs due, including any deposit retained.
To avoid cancellation fees, we advise giving us as much notice as possible of the need to cancel your space on the course, or the requirement to change training dates.
Transfer of a delegate or delegates from one course to another is possible, but if FTS incurs any charges as a result of the transfer such charges will be forwarded to the client for payment. Substitutions may be made at any time providing we receive written notification.
CANCELLATION BY FTS OF A SCHEDULED COURSE
FTS reserves the right to cancel a course at short notice if the company feels there are legitimate reasons for doing so. FTS representatives will give delegates booked on the cancelled course as much notice as possible in order to minimise inconvenience, and offer alternative training dates wherever possible. FTS cannot be held liable for any financial losses incurred by delegates as a result of such a cancellation. We therefore recommend that delegates insure against any financial losses.
Delegates who attend our training do so at their own risk. All personal belongings brought to the training centre remain the responsibility of the owner. FTS accepts no responsibility or liability for any damages to or theft of clothing and equipment, or injuries sustained by third parties in the course of training, filming, interviewing or conducting any activities whilst on the grounds used by the company, or whilst travelling in vehicles used by FTS, or whilst using the training equipment issued / demonstrated by the company.
All information provided by Centurion, including Aide-Mémoires, Field Reports, etc, is FTS copyright material. We reserve all rights. Reproduction of our material is strictly prohibited without written permission from FSS Group Ltd.